Shipping policy
Shipping Policy for Last Stand Hats, LLC
Effective January 23, 2019
1. Shipping Destinations: Last Stand Hats, LLC ships products throughout North America. We currently do not ship to locations outside of this region.
2. Order Fulfillment: Orders are typically fulfilled within 2-3 business days. Please note that fulfillment refers to the preparation of your order for shipment and not the actual shipping time.
3. Shipping Carriers and Methods: We use UPS and USPS as our primary carriers. Customers will receive an email notification with tracking information once the order is fulfilled and scanned by the carrier.
4. Shipping Rates: Shipping costs are determined based on the weight of the items purchased. We offer free shipping for orders over $75.
5. Processing Times: The time to process orders may vary depending on the volume of orders received. We strive to ensure that all orders are processed and shipped promptly.
6. Tracking Information: Tracking numbers will be provided to all customers via email once their orders have been fulfilled and scanned by the shipping carrier. Customers can track their shipments using the carrier's website.
7. Returns and Exchanges: Customers are responsible for return shipping labels unless otherwise provided by Last Stand Hats. To initiate a return or exchange, please contact us at info@laststandhat.com.
8. Customer Service Contact: For any shipping-related questions or issues, please reach out to us via email at info@laststandhat.com.
9. Responsibility for Lost or Stolen Goods: Last Stand Hats is not responsible for lost or stolen merchandise. Responsibility shifts to the carrier once the package is handed off to them.
10. Refund Policy: Customers have 7 days from the date of delivery to request a refund. After 7 days, all sales are considered final.
11. Condition for Refund: Last Stand Hats reserves the right to deny a refund if the returned product is not in perfect, sellable condition as determined by our assessment.