Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@laststandhats.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@laststandhats.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@laststandhats.com.

Returns and Exchanges Policy for Last Stand Hats, LLC

1. Return Eligibility: Customers have 7 days from the date of delivery to request a return or exchange. After 7 days, all sales are final.

2. Condition of Items: To be eligible for a return or exchange, items must be in their original, unworn, and unwashed condition, with all tags attached and packaging intact. Last Stand Hats reserves the right to refuse a return or exchange if the product is not deemed to be in perfect condition for resale.

3. Return Process: To initiate a return or exchange, please contact us at info@laststandhat.com with your order number and details of the product you wish to return or exchange. Our customer service team will provide further ins


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@laststandhats.com. Please note that returns will need to be sent to the following address: 1505 Hillcrest St Coleman, Texas 76834

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@laststandhats.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@laststandhats.com.

4. Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. If Last Stand Hats provides a return shipping label, the cost of return shipping will be deducted from your refund.

5. Exchanges: If you wish to exchange an item for a different size or color, please specify this when you contact us. Exchanges are subject to product availability.

6. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 Days and a credit will automatically be applied to your original method of payment.

7. Non-Refundable Items: Gift cards and final sale items are non-refundable and cannot be returned or exchanged.

8. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at info@laststandhat.com so we can resolve the issue promptly at no additional cost to you.

9. Responsibility for Packages: Once a package is handed off to the shipping carrier, Last Stand Hats is not responsible for any loss or damage. Customers must contact the carrier directly for compensation in such cases.

10. Changes to this Policy: Last Stand Hats reserves the right to update or change this Returns and Exchanges Policy at any time. Changes will be posted to this page and will take effect upon publication.

11. Chargebacks: By purchasing from laststandhats.com, the purchaser expressly agrees to the following terms and conditions.

Chargebacks Prohibited

By completing a purchase on laststandhats.com, the purchaser waives any and all rights to initiate, request, or process a chargeback, payment dispute, or reversal through their bank, credit card issuer, or payment processor for any reason, except where required by applicable law.

All sales are governed exclusively by Last Stand Hats, LLC’s Returns and Exchanges Policy, which constitutes the sole and exclusive remedy available to the purchaser.

Binding Agreement & Non-Negotiability

The purchaser acknowledges and agrees that:

  • Chargebacks are not an accepted form of dispute resolution for transactions made on laststandhats.com.

  • Any attempt to file a chargeback in violation of these terms constitutes a breach of contract.

  • These terms are non-negotiable and agreed to at checkout.

Required Dispute Resolution Process

If a purchaser believes there is an issue with an order, they must:

  1. Contact Last Stand Hats, LLC directly at info@laststandhats.com within the applicable return window.

  2. Follow the Returns and Exchanges Policy outlined on our website.

  3. Allow Last Stand Hats, LLC a reasonable opportunity to investigate and resolve the issue.

Failure to follow this process invalidates any claim for a chargeback.

Fraudulent or Improper Chargebacks

Any chargeback initiated:

  • Outside the stated return window,

  • For items worn, used, altered, or damaged,

  • For custom, final sale, or non-returnable items,

  • After delivery confirmation,

  • Without first contacting Last Stand Hats, LLC,

will be deemed fraudulent or improper.

Last Stand Hats, LLC reserves the right to:

  • Contest the chargeback with full documentation, including proof of delivery, policy acceptance, and customer communications.

  • Recover all associated chargeback fees, administrative costs, and losses.

  • Permanently restrict or ban the purchaser from future transactions.

Notice to Issuing Banks & Payment Processors

This transaction is governed by a clearly posted, purchaser-accepted Return and Chargeback Policy.

Issuing banks and payment processors are hereby notified that:

  • The purchaser agreed at checkout to waive chargeback rights in favor of the merchant’s return process.

  • Processing a chargeback contrary to these agreed terms may result in liability for facilitating a disputed transaction in breach of contract.

  • Last Stand Hats, LLC will vigorously dispute any chargeback that violates these terms and will provide full evidence of policy acceptance and compliance.

Reservation of Rights

Last Stand Hats, LLC reserves all rights available under contract law, state law, and applicable federal law. Nothing in this policy limits our right to pursue recovery, damages, or legal remedies resulting from improper payment disputes.